Terms of service
These Terms of Service govern your use of the CozyWhisker website and your purchase of products from our store. By accessing our website, placing an order, or using our services, you agree to these Terms.
Please read them carefully before using our website.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to make purchases and enter into agreements under the laws applicable to you.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or other material that could damage, interfere with, or disrupt our website or services.
2. General Conditions
We reserve the right to refuse service where reasonably necessary, including in cases involving suspected fraud, misuse, security concerns, or violation of these Terms.
We may update, modify, suspend, or discontinue parts of our website or services when necessary.
Your use of our website remains subject to these Terms and any additional policies displayed on our website.
3. Product Information
We make reasonable efforts to display product descriptions, images, specifications, colors, and other information as accurately as possible.
However, colors and appearance may vary depending on your screen, device, lighting, or display settings.
Product availability may change without notice.
We may update product information or correct errors where necessary.
4. Prices
Product prices are displayed on our website and may change from time to time.
The price applicable to your order will normally be the price displayed at checkout when your order is placed.
Applicable taxes, duties, shipping costs, or other charges will be displayed or handled as required depending on the destination and applicable regulations.
5. Orders
After placing an order, you may receive an order confirmation by email.
An order confirmation does not necessarily mean that your order has been finally accepted or shipped.
We reserve the right to cancel or refuse an order for legitimate reasons, including:
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Product unavailability
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Incorrect pricing or product information
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Suspected fraudulent activity
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Payment authorization issues
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Incorrect or incomplete customer information
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Violations of these Terms
If we cancel an order after payment has been successfully received, any applicable refund will be issued to the original payment method.
6. Payment
Payment must be completed using one of the payment methods available at checkout.
Payment processing may be handled by third-party payment providers. Their own terms and privacy practices may also apply.
You agree to provide accurate and complete billing and payment information.
7. Shipping
CozyWhisker offers worldwide shipping to supported destinations.
Orders typically require 2 to 4 business days for processing.
After shipment, delivery typically takes approximately 7 to 10 business days, depending on the destination.
Estimated total delivery time is generally 9 to 14 business days.
Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather, holidays, local conditions, or other circumstances outside our reasonable control.
For complete details, please review our Shipping Policy.
8. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by local authorities.
Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, taxes, or import-related fees required by their destination country.
CozyWhisker does not control charges imposed by customs or local authorities.
9. Returns and Refunds
Eligible products may be returned according to our Return & Refund Policy.
Customers may request a return within 30 days of receiving an eligible order, subject to the conditions stated in our Return & Refund Policy.
Refunds, when approved, will normally be returned to the original payment method.
Please review our Return & Refund Policy before requesting a return.
10. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at info@cozywhisker.us.
We will try to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.
11. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other details.
We reserve the right to correct errors and update information where reasonably necessary.
12. Intellectual Property
Unless otherwise stated, the content on the CozyWhisker website, including branding, text, graphics, layouts, and original website materials, is owned by or licensed to CozyWhisker and is protected by applicable intellectual property laws.
You may use the website for personal shopping and informational purposes.
You may not reproduce, distribute, modify, commercially exploit, or use protected website content without appropriate permission.
13. Prohibited Uses
You may not use our website or services:
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For unlawful activities
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To violate applicable laws or regulations
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To infringe intellectual property rights
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To submit false or misleading information
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To distribute malicious software
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To interfere with website security
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To attempt unauthorized access to our systems
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To collect other users' personal information unlawfully
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To engage in fraudulent or abusive transactions
We may restrict access where prohibited activity is reasonably suspected.
14. Third-Party Services
Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, advertising platforms, or other ecommerce technology providers.
We are not responsible for the independent practices, availability, or content of third-party services.
Your use of third-party services may also be governed by their own terms and policies.
15. Third-Party Links
Our website may contain links to websites operated by third parties.
These links are provided for convenience and do not necessarily represent an endorsement.
CozyWhisker is not responsible for the content, security, availability, or privacy practices of third-party websites.
16. Disclaimer of Warranties
We aim to provide accurate product information and reliable service.
However, except where otherwise required by applicable law, the website and services are provided on an “as available” basis.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, CozyWhisker will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or services.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable consumer protection or other laws.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.
19. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may be processed as described in that policy.
20. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our website, products, services, business practices, or legal requirements.
The updated Terms will be posted on this website.
Continued use of the website after changes become effective constitutes acceptance of the updated Terms where permitted by applicable law.
21. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
22. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on our website, form the agreement governing your use of the CozyWhisker website and services.
23. Governing Law
These Terms are governed by applicable laws and consumer protection requirements relevant to CozyWhisker's operations and the customer's jurisdiction.
Nothing in these Terms is intended to remove any mandatory consumer rights available to you under applicable law.
24. Contact Information
If you have questions about these Terms of Service, please contact:
CozyWhisker Customer Support
Email: info@cozywhisker.us