Shipping policy
At CozyWhisker, we aim to make your shopping experience simple, reliable, and transparent. We currently offer worldwide shipping to customers in supported countries and regions.
Order Processing
Due to high order volume, orders typically require 2 to 4 business days to be processed before shipment.
Processing times do not include weekends or public holidays. Once your order has been prepared and shipped, you will receive a shipping confirmation with tracking information when available.
Estimated Delivery Time
After your order has been shipped, delivery typically takes:
Worldwide Shipping: 7 to 10 business days
Estimated total delivery time, including processing:
9 to 14 business days
Delivery times are estimates and may vary depending on the destination, local carrier operations, customs procedures, weather conditions, public holidays, or other circumstances outside our control.
International Shipping
We ship to customers worldwide. International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Any applicable customs duties, import taxes, or local fees are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
Order Tracking
When tracking is available, your tracking information will be sent after your order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at info@cozywhisker.us.
We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
Shipping Delays
Occasionally, shipments may experience delays due to customs processing, carrier disruptions, severe weather, high seasonal demand, or other circumstances outside our control.
If your order is taking longer than expected, please contact our support team and we will assist you with the available tracking information.
Lost or Missing Packages
If your tracking information shows unusual delays or you believe your package may be lost, please contact us at info@cozywhisker.us with your order number.
Our support team will review the shipment information and help determine the appropriate next steps.
Contact Us
If you have any questions about shipping or your order, please contact:
Email: info@cozywhisker.us
We will be happy to assist you with your order and shipping questions.