Refund policy
At CozyWhisker, we want you to feel confident when shopping with us. If you are not satisfied with your order, you may request a return in accordance with the conditions below.
90-Day Return Period
You may request a return within 90 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Returned with its original packaging, accessories, and included parts
- Accompanied by proof of purchase or your order number
Items that have been used, damaged after delivery, altered, or returned incomplete may not be eligible for a refund.
How to Request a Return
Before returning any item, please contact our customer support team at:
Please include:
- Your full name
- Order number
- Reason for the return
- Photos of the item if it arrived damaged, defective, or incorrect
Our team will review your request and provide the appropriate return instructions.
Please do not send a product back without contacting us first.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at info@cozywhisker.us.
Please provide your order number and clear photos showing the issue so our team can review your request and determine the appropriate solution.
Return Shipping Costs
If a return is required because the item received was damaged, defective, or incorrect, CozyWhisker will provide appropriate return instructions.
For returns due to a change of mind, ordering the wrong item, or other customer-related reasons, return shipping costs are the responsibility of the customer unless otherwise agreed by our support team.
Original shipping charges, if any, are generally non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5 to 10 business days after the refund is issued for it to appear in your account. Processing times may vary depending on your bank, card provider, or payment service.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible at info@cozywhisker.us.
We will do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to cancel or modify it.
If the order has already shipped, you may request a return after receiving it, subject to this Return & Refund Policy.
Non-Returnable Items
For hygiene, safety, or other applicable reasons, certain items may not be eligible for return once opened, used, or removed from their original sealed packaging.
Items that are personalized, customized, final sale, or otherwise identified as non-returnable at the time of purchase may also be excluded from returns where permitted by applicable law.
Exchanges
If you would like a different item, please contact info@cozywhisker.us.
Where an exchange cannot be processed directly, you may be asked to return the eligible item for a refund and place a new order.
International Returns
As we ship worldwide, international return procedures may vary depending on the customer's location.
Customers are responsible for complying with applicable customs requirements when returning an international order. Customs duties, import taxes, or other government charges paid on the original shipment may not be refundable by CozyWhisker.
Contact Us
For questions regarding returns, refunds, damaged items, or order issues, please contact:
CozyWhisker Customer Support
Email: info@cozywhisker.us