Privacy policy

At CozyWhisker, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact our customer support team.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction information

  • Payment-related information

  • IP address

  • Device and browser information

  • Website activity and interaction data

  • Communications you send to our customer support team

Payment information may be processed securely by third-party payment providers. CozyWhisker does not necessarily store complete payment card details directly.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Provide order confirmations and tracking updates

  • Respond to customer service requests

  • Process returns and refunds

  • Prevent fraud and unauthorized transactions

  • Improve our website, products, and customer experience

  • Maintain the security and functionality of our website

  • Comply with applicable legal and regulatory requirements

  • Send marketing communications where permitted and where you have chosen to receive them

Payment Processing

Payments may be processed through secure third-party payment providers available on our website.

These providers may collect and process your payment information according to their own privacy policies and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function properly and understand how visitors interact with it.

Cookies may be used for purposes such as:

  • Remembering shopping cart contents

  • Maintaining website functionality

  • Understanding website traffic

  • Improving performance

  • Measuring advertising effectiveness

  • Personalizing certain website experiences

You may be able to manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure campaign performance, and improve our services.

These providers may collect information about your device, browser, IP address, and interactions with our website through cookies or similar technologies.

Where required by applicable law, advertising or non-essential cookies will be used based on your consent.

How We Share Information

We may share personal information only when reasonably necessary with service providers that help us operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and ecommerce platforms

  • Customer service providers

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud prevention and security providers

  • Professional or legal advisers

We may also disclose information where required by law, court order, government request, or to protect our legal rights.

We do not sell personal information in the ordinary meaning of selling customer information for money.

International Data Processing

Because CozyWhisker offers worldwide shipping and may use international service providers, your personal information may be processed or stored in countries other than the country where you live.

Where required, we take reasonable steps to ensure that personal information receives appropriate protection in accordance with applicable privacy laws.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions

  • Maintaining business and financial records

  • Resolving disputes

  • Preventing fraud

  • Meeting legal and regulatory obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of certain personal information

  • Opt out of certain marketing communications

Some rights may be subject to legal exceptions or verification requirements.

To submit a privacy-related request, contact us at info@cozywhisker.us.

Marketing Communications

If you receive promotional emails from CozyWhisker, you may unsubscribe using the unsubscribe option included in the communication.

You may still receive important transactional messages relating to orders, payments, shipping, returns, or account activity.

Children's Privacy

Our website and services are not intended for children who are not legally able to make purchases or provide valid consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

Third-Party Links

Our website may contain links to third-party websites or services.

CozyWhisker is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal obligations.

Any updated version will be published on our website with the revised effective date where appropriate.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

CozyWhisker Customer Support
Email: info@cozywhisker.us